Refund policy

efund & Returns Policy

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This withdrawal period expires 14 days after the day on which you, or a third party indicated by you, receive the last item of your order.

To exercise your right of withdrawal, submit a return or cancellation request through your account at account.oatberry.ie. You may also contact us at [your contact email].

Hygiene Exemption — Sealed Cosmetic & Skincare Products

In accordance with Article 16(e) of the EU Consumer Rights Directive, the right of withdrawal does not apply to sealed goods not suitable for return due to health protection or hygiene reasons where the seal has been broken after delivery. This includes skincare and cosmetic products from Oatberry that have been opened or unsealed after delivery. Unopened, sealed products may be returned within the 14-day withdrawal period.

Condition of Returned Items

You are only liable for any diminished value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. If an item is returned in a used or damaged condition, we reserve the right to reduce your refund accordingly.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 14 days of receiving the returned goods or proof of return, whichever is earlier. We will reimburse all payments received, including standard delivery costs (excluding supplementary costs from your choice of a non-standard delivery method).

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

Cancellations

You may cancel your order at any time before it has been fulfilled via account.oatberry.ie. Once dispatched, please use the returns process instead.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 30 days of delivery at [your contact email] and we will arrange a replacement or full refund at no cost to you.

Contact

For returns or refund queries: nikolai@oatberry.ie or account.oatberry.ie.